Privacy Policy

1. Overview

Ignited Spa ("Ignited Spa," "we," "us," or "our") operates the website ignitedspa.com and provides B2B performance marketing services to medical spas and aesthetic clinics throughout the United States. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to it.

By visiting our website or submitting any form on it, you agree to the practices described in this policy. If you do not agree, please do not use our website or submit your information.

2. Information We Collect

2.1 Information You Provide Directly

When you fill out a lead capture form, contact form, or strategy call booking request on our website, we collect:

• Full name
• Email address
• Phone number
• Business name and location
• Monthly revenue range (selected from predefined options)
• Current advertising spend range
• Business goals and any notes you include

2.2 Information Collected Automatically

When you visit our website, we automatically collect certain technical information, including:

• IP address and approximate geographic location
• Browser type and version
• Device type and operating system
• Pages visited and time spent on each page
• Referring website (the site that led you to ours)
• Date and time of your visit

2.3 Information from Third-Party Sources

We may receive information about you from advertising platforms (such as Meta Ads Manager or Google Ads) if you interact with one of our client acquisition advertisements. This information is governed by those platforms' own privacy policies in addition to this one.

3. How We Use Your Information

We use the information we collect for the following purposes:

• To contact you about our services. Our sales team uses your name, email, and phone to schedule and conduct strategy calls.
• To personalize our outreach. Information about your spa, revenue, and goals allows us to prepare a relevant audit before we speak.
• To send you marketing communications. With your consent, we may send you emails about medspa marketing insights, resources, or updates about our agency. You can unsubscribe at any time.
• To improve our website. Aggregate, anonymized analytics data helps us understand how visitors use our site so we can improve it.
• To comply with legal obligations. We may process your information where required by applicable law.

4. Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party vendors who help us operate our business, including CRM platforms, email service providers, and analytics tools. These vendors are contractually prohibited from using your information for any purpose other than providing services to us.

4.2 Legal Requirements

We may disclose your information if required to do so by law, court order, or government regulation, or if we believe in good faith that such disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event that Ignited Spa is acquired, merges with another company, or transfers its assets, your personal information may be transferred as part of that transaction. We will notify you via email or prominent notice on our website before your information becomes subject to a different privacy policy.

5. Cookies & Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and gather analytics data. Specifically, we may use:

• Essential cookies: Required for the website to function correctly (e.g., form session tokens).
• Analytics cookies: Tools such as Google Analytics that help us understand how visitors interact with the site. These use anonymized data.
• Advertising pixels: Meta Pixel and Google Tag Manager may be active on our site to measure the effectiveness of our own advertising campaigns. These do not track your activity on other websites on our behalf.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website. Most browsers allow you to refuse or delete cookies — consult your browser's help documentation for details.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. Specifically:

• Lead form submissions are retained for up to 24 months from the date of submission.
• Active client data is retained for the duration of the business relationship plus 3 years thereafter.
• Analytics data is retained in anonymized form indefinitely.

You may request deletion of your personal information at any time (see Section 8).

7. Security

We implement commercially reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encrypted data transmission (HTTPS), restricted access controls, and regular security reviews.

However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security and encourage you to avoid transmitting sensitive personal or financial information via our contact forms.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request that we correct inaccurate or incomplete information.
• Deletion: Request that we delete your personal information, subject to certain legal exceptions.
• Portability: Request that we provide your data in a structured, machine-readable format.
• Objection / Opt-out: Opt out of marketing communications at any time using the unsubscribe link in any email or by contacting us directly.
• Restriction: Request that we limit the processing of your information in certain circumstances.

To exercise any of these rights, email us at hello@ignitedspa.com with the subject line "Privacy Request." We will respond within 30 days.

9. California Residents (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) grants you additional rights, including the right to know what categories of personal information we collect, the right to delete personal information, and the right to opt out of the "sale" of personal information.

We do not sell personal information as defined by the CCPA. For all other rights, please use the contact method in Section 8 above.

Ignited Spa does not discriminate against California residents who exercise their CCPA rights.

10. Children's Privacy

Our website and services are directed exclusively to business owners and professionals in the medical aesthetics industry. We do not knowingly collect personal information from anyone under the age of 18. If you believe we have inadvertently collected such information, please contact us immediately at hello@ignitedspa.com.

11. Third-Party Links

Our website may contain links to third-party websites, including social media platforms and partner resources. We are not responsible for the privacy practices of those websites and encourage you to review their respective privacy policies before submitting any personal information.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after any changes constitutes your acceptance of the updated policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: hello@ignitedspa.com
• Mailing address: Ignited Spa, United States
• Response time: We aim to respond to all privacy inquiries within 5 business days.